Apology Statement

To our esteemed students, family members, and the public,

Pivot Academics has always been committed to providing excellent educational services and celebrating the achievements of our students. Today, we find it necessary to express our sincere apologies for a particular matter.

We have noticed that, despite good intentions, some of the student testimonials we have chosen to use in the past have inadvertently caused psychological pressure and daily distress for one of our beloved students. We deeply regret this incident and its possible effects on the student and their family.

We would like to clarify that the student only utilized our tutoring services, not our school advancement services. We offer our unreserved apologies for this misunderstanding and for any distress it has caused.

We are once again immensely grateful for all the support from our students and their families since the establishment of our school and for walking this journey with Pivot Academics. We take this opportunity to express our gratitude to the family of the former student for their trust in our services.

Pivot Academics is committed to ensuring that all our communications are clear, supportive, and free from pressure. We are actively reviewing our student testimonials and marketing materials to prevent any future misunderstandings.

We extend our heartfelt apologies to all those affected by this and invite any of our students or family members to discuss with us any concerns that may arise. Your feedback is crucial for us to improve our services and to better serve our community.

Thank you for your continued support and understanding.